He holds a degree in Petroleum Engineering from the University of Benin and began his career in sales and customer services in Maersk, the global shipping leader.
Rising steadily through the ranks, his role expanded to included business development, relationship management and key account management across different subsidiaries. This rich experience fuelled his passion and commitment for customer service excellence, which has continued to be the driving force behind his entrepreneurial success.
In 2004, Ikenna founded U-Connect Telecommunication Service Ltd, a call center management and technology outsourcing company, which has recorded significant growth and now provides services for blue-chip clients in several sectors.
On the heels of the successful launch of U-Connect, in 2005 Ikenna partnered with Inter-Active Technologies Pty- a South Africa based Call-center Company, to set up Customer Contact Solutions Nigeria Limited. OUTCESS was appointed in the same year by Aspect Software Inc. as Channel Partner for the West African region in recognition of its commitment to the development of the call center industry in West Africa.
As an agenda-setting entrepreneur in the IT space, Ikenna understands and excels at the innovative and strategic application of digital solutions to optimize the performance of organizations.